Now Hiring! Physical Therapist, Phone Reception and Patient Outreach (Call Center)


We are seeking a Physical Therapist to join our team! You will implement protocols created by our surgeons for physical rehabilitative programs to improve patient quality of life.

Responsibilities:

  • Develop and implement therapy programs that focus on rehabilitation

  • Work directly with patients to achieve maximum physical recovery

  • Evaluate effects of therapy treatment and communicate patients' progress

  • Record and document patient care services

  • Collaborate with other team personnel to achieve well-rounded care

Qualifications:

  • Licensed PT State of Florida

  • Master's Degree

  • Previous experience in physical therapy, rehabilitation, or other related field

  • Ability to handle physical workload

  • Ability to build rapport with patients

  • Excellent written and verbal communication skills

  • Strong leadership qualities

Job Type: Full-time

Pay: $66,000.00 - $76,000.00 per year

Benefits:

  • 401(k)

  • Dental insurance

  • Flexible schedule

  • Health insurance

  • Health savings account

  • Paid time off

  • Retirement plan

  • Vision insurance

Medical Specialty:

  • Orthopedics

Schedule:

  • Holidays

  • Monday to Friday

  • On call

  • Weekends

COVID-19 considerations: Staff vaccinations have been completed.

Education:

  • Master's (Required)

License/Certification:

  • Florida Physical Therapy License (Required)

To apply for this posting, please submit a resume to resume@floridajointcare.com



Job Description: Phone Reception and Patient Outreach

Developing and Executing Patient Engagement

· With the managing director develop the phone room operating plan

· Execute on the inbound plan

· Execute on the outbound and communication plan

Managing Practice Calls

· Answer incoming calls and direct to appropriate person

· Make, reschedule, or cancel patient appointments using Allscripts PM

· Conduct outbound calls to patients for information and confirmations as needed.

· Patient Experience Quality and Efficiency

· Verify all referral and radiology documents for appointments are loaded in Allscripts PM

· and EHR

· Scan patient records and lab reports using Allscripts PM and EHR

· eFax office notes to Primary Care Physicians when necessary using Allscripts EHR

· Answer and/or redirect Follow My Health and KLARA patient communications

· Coordinate new patient information and appointments

· Track ER Call schedule

Continuous Improvement

· With all other departments continuously implement improvement processes and systems

· Stay up-to-date on processes and technology for call centers

· Educate all staff on the processes and responsibilities of the Engagement Center

Backup Duties and Responsibilities

· Assist Front Desk check-in and check-out when needed

Team players only, please.

To apply for this posting, please submit a resume to resume@floridajointcare.com